Terms of service

Terms of Service

Last Updated: 25 August 2026

Welcome to Infinauras. These Terms of Service (“Terms”) govern your access to and use of the Infinauras website, including www.infinauras.com, and your purchase of products available through our website.

By accessing our website, placing an order, or using any services provided through our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Infinauras

Infinauras is an online retail platform offering products including home décor, wooden pooja mandirs, furniture, decorative products, and other home-related products.

Throughout these Terms, “Infinauras”, “we”, “us” and “our” refer to Infinauras, and “you”, “your” or “customer” refers to the person accessing our website or purchasing our products.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding contract under applicable Indian law.
  • The information provided by you during registration, checkout or order placement is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website for fraudulent, abusive or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, photographs, colours, materials and other information displayed on our website are accurate.

However:

  • Actual product colour may vary slightly depending on your screen, device and lighting conditions.
  • Products made from natural wood or other natural materials may have variations in grain, texture, shade and finish.
  • Minor variations in colour, texture, knots, grain patterns or finishing may occur and may not constitute a manufacturing defect.
  • Product photographs may include styling elements, décor or accessories for presentation purposes. Unless specifically mentioned in the product description, such items are not included with the product.
  • Dimensions mentioned on the product page should be checked carefully before placing an order.

We reserve the right to correct errors, inaccuracies or omissions in product information, pricing or availability.

4. Prices and Taxes

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges or other charges will be displayed during checkout where applicable.

We reserve the right to change product prices at any time without prior notice. However, price changes will not affect an order that has already been accepted and confirmed by us, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected product(s).

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp or other available communication methods.

An order will be considered accepted only when Infinauras confirms the order for processing.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.
  • Incorrect or incomplete customer information.
  • Pricing or technical errors.
  • Suspected fraudulent or unauthorized transactions.
  • Delivery limitations.
  • Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable refund will be processed through the original or appropriate payment method.

6. Payment

We accept payment methods made available on our website at checkout.

You agree to provide valid and authorized payment information.

Infinauras does not store complete payment card information on its own servers where payment processing is handled by third-party payment service providers.

Any payment-related information is subject to the terms and privacy policies of the applicable payment provider.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated on the website or during checkout.

Delivery timelines are estimates and may be affected by:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Transportation disruptions.
  • Incorrect or incomplete delivery information.
  • Remote or difficult-to-service locations.
  • Events beyond our reasonable control.

Customers are responsible for providing an accurate shipping address, mobile number and other required delivery information.

If an order is returned because the customer provided an incorrect address, refused delivery, was unavailable for delivery attempts, or otherwise caused the shipment to be returned, additional shipping or re-delivery charges may apply where permitted.

For products requiring assembly or installation, the applicable product/service description will specify whether assembly or installation is included.

8. Inspection on Delivery

Customers are encouraged to inspect the package and product at the time of delivery, wherever possible.

If the package appears visibly damaged, customers should record the condition of the package and contact Infinauras as soon as reasonably possible.

For damage, shortage, wrong product or other delivery-related issues, customers should provide appropriate photographs/videos and order details when contacting our support team.

9. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to the Return & Refund Policy published on our website.

Certain products may be non-returnable or may have specific return conditions due to their size, nature, customization, hygiene considerations, made-to-order status or other product-specific characteristics.

Before returning any product, customers should contact Infinauras and follow the return instructions provided by our team.

Products returned without authorization, used, damaged, altered, assembled incorrectly, or returned without original packaging where such packaging is required may be rejected, subject to applicable law.

Nothing in these Terms limits any mandatory rights available to consumers under applicable law.

10. Product Damage or Defect

If you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact us promptly with your order number and supporting photographs/videos.

We will review the issue and, where appropriate, provide a resolution in accordance with our applicable policies and consumer rights under Indian law.

11. Cancellation

Order cancellation requests may be accepted only before the order reaches a stage where cancellation is no longer possible.

Once an order has been dispatched or entered into a non-cancellable processing stage, cancellation may not be possible.

For customized, made-to-order or specially manufactured products, cancellation terms may differ and will be communicated where applicable.

12. Customized and Made-to-Order Products

Where a product is customized or made specifically according to customer requirements, the customer is responsible for confirming the selected dimensions, colour, finish, design and other specifications before production.

Customized or made-to-order products may have different cancellation, return and refund conditions, which will be communicated before or at the time of order confirmation.

13. Intellectual Property

All content available on the Infinauras website, including but not limited to:

  • Product photographs
  • Product descriptions
  • Logos
  • Brand names
  • Graphics
  • Website design
  • Text
  • Videos
  • Illustrations
  • Product layouts
  • Other original content

is owned by or licensed to Infinauras and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit or use our content without prior written permission.

14. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Upload malicious code or harmful material.
  • Use automated systems to scrape or copy website content without authorization.
  • Impersonate another person or provide misleading information.
  • Use the website to commit fraud or abuse.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

15. Reviews and User-Generated Content

If you submit a review, photograph, video, testimonial or other content to Infinauras, you confirm that:

  • The content is truthful to the best of your knowledge.
  • You have the necessary rights to submit the content.
  • The content does not violate any third-party rights.
  • The content does not contain unlawful, abusive, defamatory or misleading material.

By submitting such content, you grant Infinauras a non-exclusive, royalty-free right to use, reproduce, display and publish the content for legitimate business, marketing and promotional purposes, subject to applicable law.

Infinauras reserves the right to remove content that is unlawful, misleading, abusive, irrelevant or otherwise inappropriate.

16. Promotions and Discounts

Promotional offers, coupon codes and discounts may be subject to additional terms and conditions.

Unless expressly stated otherwise:

  • Offers cannot be combined.
  • Promotional codes may have expiry dates.
  • Certain products may be excluded from promotions.
  • Offers may be limited to specified customers, products or order values.

Infinauras reserves the right to modify or withdraw promotional offers subject to applicable law.

17. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, communication platforms and other service providers.

Use of such services may also be subject to the terms and privacy policies of the respective third parties.

Infinauras is not responsible for interruptions or failures caused solely by third-party service providers, subject to applicable law.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption.
  • Free from technical errors.
  • Completely secure.
  • Free from viruses or other harmful components.

Website access may occasionally be suspended for maintenance, upgrades, security reasons or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Infinauras will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such limitation is prohibited by applicable law.

Nothing in these Terms excludes or restricts any liability or consumer right that cannot legally be excluded or restricted under applicable Indian law.

20. Force Majeure

Infinauras will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, severe weather, war, governmental restrictions, strikes, transportation disruptions, internet or technology failures, epidemics, pandemics or other extraordinary events.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, communicate with customers, improve our services, prevent fraud and comply with applicable law.

Our privacy practices will be described in our Privacy Policy and updated from time to time as required by applicable law.

22. Grievance Redressal

Infinauras maintains a mechanism for receiving and resolving customer grievances in accordance with applicable law.

Grievance Officer: Lakshay Sharma

Designation: HR Manager

Email: info@infinauras.com

Phone: +91 7902099069

Customers may contact us with their order number and details of the grievance so that we can investigate and respond appropriately.

Applicable Indian e-commerce rules require e-commerce entities to maintain a grievance redressal mechanism and provide relevant grievance officer details.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable consumer protection laws.

Subject to applicable law, disputes arising in connection with these Terms or transactions with Infinauras shall be subject to the jurisdiction of the competent courts/authorities at Moradabad, Uttar Pradesh, India

24. Changes to These Terms

Infinauras may update these Terms from time to time to reflect changes in our business, website, products, services or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies expressly referenced on our website, constitute the terms governing your use of the Infinauras website and purchase of products from us.

27. Contact Us

For questions regarding these Terms, orders or customer support, please contact:

Infinauras

Website: www.infinauras.com

Email: info@infinauras.com

Phone & WhatsApp : +91 7902099069

Address: Mehlakpur Chow, Pakbara Dingarpur Road,

                 Pakbara, Moradabad -244001, U.P, India

Last Updated: 25 August 2026