Shipping policy

Shipping Policy

Last Updated: August 20, 2026

At Infinauras, every product is carefully inspected, securely packed and prepared for delivery. We work to ensure that your order reaches you safely and in excellent condition.

Infinauras is a contemporary home décor and furniture brand by Broadway Exports Inc., serving customers in India and international markets.

1. Order Processing

Orders are processed after successful payment confirmation.

Standard Products

Most orders are processed and dispatched within 3–7 business days.

Made-to-Order, Customized & Large Products

Customized, made-to-order, oversized, furniture and specially finished products may require additional processing time. The estimated dispatch timeline will be communicated at the time of order confirmation.

During peak seasons, promotional periods or holidays, processing may take longer than usual.

Orders are not normally processed or dispatched on Sundays and public holidays in India.

2. Shipping Within India

We currently ship to serviceable locations across India.

Estimated delivery time after dispatch is generally:

3–7 business days for standard shipments.

Large, fragile, furniture or oversized products may require additional transportation time depending on the destination and delivery method.

The estimated delivery date shown at checkout or communicated by our team is an estimate and is not a guaranteed delivery date.

Remote locations and areas with limited courier connectivity may require additional delivery time.

3. International Shipping

Infinauras ships selected products to international destinations.

International delivery timelines generally range from:

7–15 business days after dispatch, depending on the destination, shipping method, customs clearance and local carrier.

Large, fragile, heavy or oversized products may require specialized freight arrangements and may have different delivery timelines.

For certain international orders, our team may contact you after purchase to confirm shipping arrangements, freight charges and delivery requirements.

4. Shipping Charges

Shipping charges depend on:

Delivery destination
Product size and weight
Number of items ordered
Shipping method
Fragility and special handling requirements
International freight requirements

Applicable shipping charges will be displayed at checkout wherever available.

For products requiring special freight arrangements, Infinauras may contact the customer separately before dispatch.

Any promotional free-shipping offer will be subject to the terms stated in that promotion.

5. International Customs, Duties & Taxes

For international orders, the customer may be responsible for customs duties, import taxes, VAT, GST, brokerage fees, handling charges or other charges imposed by the destination country.

These charges are not necessarily included in the product price or shipping charge unless specifically stated at checkout or in the order confirmation.

Customs rules and import charges vary by country. Customers are responsible for checking the applicable import requirements in their country before placing an international order.

Infinauras is not responsible for delays caused by customs clearance, inspections, documentation requirements or payment of import duties and taxes.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

Customers should use the tracking information to monitor the shipment and ensure that someone is available to receive the package when required.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/building number
Street/locality
City
State/province
Postal/ZIP code
Country
Valid phone number

Infinauras is not responsible for delays, failed deliveries or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible.

We will try to accommodate address changes before the order is dispatched. Once an order has been shipped, the shipping address may not be changed.

8. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their local policies.

If the customer is unavailable at the time of delivery, the carrier may:

Attempt delivery again
Contact the customer
Leave the shipment at an authorized location
Return the shipment to the sender

If a package is returned to Infinauras because the customer was unavailable, refused delivery, provided an incorrect address or failed to complete required customs formalities, additional shipping charges may apply for re-shipment.

9. Damaged Packages

Because many Infinauras products contain mirrors, glass, metal components, lighting components or other delicate materials, please inspect the package carefully when it arrives.

If the outer packaging appears visibly damaged, crushed, punctured, wet or otherwise compromised, please:

Photograph the package before opening it.
Photograph the shipping label.
Open the package carefully.
Photograph any damage to the product and packaging.
Contact Infinauras as soon as possible.

Damage claims should preferably be reported within 48 hours of delivery.

Please retain the original packaging until the claim has been reviewed and resolved.

10. Product Damage During Transit

If your product arrives damaged, please contact us with:

Order number
Customer name
Photographs of the outer packaging
Photographs of the inner packaging
Clear photographs of the damaged product
A short description of the damage
Video evidence, where available

Our team will review the claim and coordinate with the shipping partner where necessary.

Depending on the circumstances, Infinauras may arrange a replacement, repair, replacement component or another appropriate resolution in accordance with our Return & Refund Policy.

11. Missing or Incorrect Items

If you receive an incorrect product, missing item or incomplete order, please contact us as soon as possible.

Please provide your:

Order Number + Product Details + Photographs of the Package and Contents

We will investigate the issue and provide the appropriate resolution.

12. Delayed Shipments

Delivery dates provided by Infinauras or our shipping partners are estimates.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Transportation disruptions
Customs clearance
Government restrictions
Strikes or carrier disruptions
Public holidays
Incorrect address information
Remote-area delivery
Unexpected logistics issues

Infinauras will make reasonable efforts to assist customers in tracking delayed shipments.

13. Customized & Made-to-Order Products

Customized and made-to-order products may require additional manufacturing and quality-control time before dispatch.

The applicable production and dispatch timeline will be communicated to the customer before or after order confirmation.

Customized products may have different cancellation, return and refund conditions. Please refer to our Return & Refund Policy before placing an order.

14. Large & Fragile Products

Certain Infinauras products, including large mirrors, furniture, tables, floor-standing décor and other oversized products, may require specialized packaging or freight transportation.

For these products:

Delivery may take longer than standard shipments.
Special handling may be required.
Delivery may be made to the building entrance or another accessible location depending on the carrier's service.
Customers may need to provide suitable access for delivery.

For exceptionally large or fragile orders, our team may contact you to confirm delivery arrangements before dispatch.

15. Multiple Products in One Order

If an order contains multiple products, items may be shipped together or separately depending on product availability, size, manufacturing requirements and shipping logistics.

If products are shipped separately, customers may receive more than one tracking number.

16. Refused Deliveries

Customers should not refuse delivery solely because the package appears slightly worn during transportation.

If the package appears seriously damaged, please photograph the package and contact Infinauras or the delivery partner immediately.

Unnecessarily refused shipments may be treated as a return-to-sender shipment and may be subject to additional shipping or handling charges.

17. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters processing, production or dispatch, where applicable.

Once a product has been customized, manufactured, packed or shipped, cancellation may not be possible.

Please refer to our Return & Refund Policy for complete cancellation and refund conditions.

18. Contact Us

For questions regarding shipping, delivery or an existing order, please contact us:

Infinauras
A brand by Broadway Exports Inc.

Email: infinaura2026@gmail.com
Phone: +91 79020-99069

Business Address:
Mehlakpur Chowk, Pakbara Dingarpur Road
Near SEZ Industrial Area
Moradabad, Uttar Pradesh 244001
India

When contacting us about an existing order, please include your Order Number so that we can assist you more quickly.

Important Notice

Shipping timelines, charges and delivery availability may vary depending on the product, destination and shipping method.

By placing an order with Infinauras, you acknowledge that estimated delivery dates are not guaranteed and that international orders may be subject to customs procedures, duties and taxes applicable in the destination country.

Infinauras reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.