Refund policy

Refund & Return Policy

Last Updated: 25 August 2026

At Infinauras, we want you to be satisfied with your purchase. We carefully inspect and pack our products before dispatch. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us so that we can review and resolve the issue.

This Refund & Return Policy applies to purchases made through www.infinauras.com.

1. Return Eligibility

A product may be eligible for return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• The product received is materially different from the product ordered.
• Parts or components that are essential to the product are missing.
• The product has a manufacturing defect covered under the applicable product warranty, if any.

The product must generally be unused and kept in its original condition and packaging, except where the issue itself prevents the product from being used or repackaged.

2. Damage During Delivery

Our products are carefully inspected and securely packed before dispatch.

If your product arrives damaged:

1. Please take clear photographs of the outer packaging before opening it, wherever possible.
2. Take photographs/videos showing the damage to the product.
3. Contact Infinauras as soon as possible after delivery.
4. Provide your order number along with the photographs/videos.

This information helps us investigate the issue with our packing and logistics partners and determine the appropriate resolution.

For large or fragile products such as wooden mandirs and furniture, photographs/videos of the packaging and product may be particularly important for processing a damage claim.

3. Time Period for Reporting Issues

Customers should report any damage, defect, missing part or incorrect product to us within 48 hours of delivery.

Claims reported after this period may still be reviewed where required by applicable law or where circumstances reasonably justify a later report.

4. Replacement

Where a product is eligible for replacement, Infinauras may provide:

• A replacement product;
• Replacement of the damaged/defective component, where practical; or
• Another appropriate resolution agreed with the customer.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

5. Refunds

If a refund is approved, the refund amount will depend on the circumstances of the case and applicable law.

Once a refund is approved, we will initiate the refund through the original payment method or another appropriate method.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.

Shipping charges, if any, may be treated according to the circumstances of the return and applicable law.

6. Products That Are Generally Non-Returnable

Due to their nature, size, manufacturing process or customization, certain products may not be eligible for ordinary returns.

These may include:

• Customized products.
• Made-to-order products.
• Products manufactured according to customer-specific dimensions or specifications.
• Products that have been assembled, modified or altered by the customer.
• Products damaged after delivery due to misuse, improper handling or incorrect installation.
• Products damaged due to normal wear and tear.
• Products returned without required accessories, components or packaging where such items are necessary for the return.

This does not affect any consumer rights or remedies that cannot legally be excluded under applicable law.

7. Customized and Made-to-Order Products

Customized and made-to-order products are manufactured specifically according to the customer's requirements.

Because these products are specially produced, cancellation, return and refund conditions may differ from standard products.

Before production begins, customers should carefully verify:

• Dimensions.
• Colour.
• Finish.
• Design.
• Material.
• Other customized specifications.

Once production has commenced, cancellation may not be possible except where required by applicable law or where otherwise agreed by Infinauras.

8. Incorrect Product

If you receive a product different from the product ordered, please contact us promptly with:

• Order number.
• Photographs of the product received.
• Photographs of the packaging/product label, where available.

After verification, Infinauras may arrange a replacement, return or refund as appropriate.

9. Missing Parts or Accessories

If any essential component or part is missing from your order, please contact us with photographs and your order details.

Where possible, Infinauras may send the missing component instead of requiring the entire product to be returned.

10. Returns Due to Change of Mind

Returns due solely to change of mind, personal preference, incorrect measurement, colour preference, or the product not fitting the intended space may not be accepted for certain products, particularly large, customized or made-to-order products.

Customers are therefore encouraged to carefully review:

• Product dimensions.
• Product specifications.
• Material and finish.
• Product photographs.
• Delivery requirements.

before placing an order.

Where a standard product is eligible for a change-of-mind return, any applicable return shipping charges or other conditions will be communicated before the return is processed.

11. Product Condition for Approved Returns

For an approved return, the product should generally be:

• Unused.
• Undamaged.
• In its original condition.
• Packed securely.
• Accompanied by the original packaging and relevant components, where applicable.

A return may be refused or an appropriate deduction may apply where a product has been used, damaged, modified or improperly packed, subject to applicable law.

12. Return Shipping

For products confirmed by Infinauras to have been damaged in transit, defective, incorrect or materially different from the order, Infinauras may arrange or bear the applicable return shipping cost, subject to verification.

For returns arising for other reasons, the customer may be responsible for applicable return shipping costs where permitted by law and where communicated before the return is processed.

Due to the size and weight of certain products, return transportation arrangements may differ from standard parcel returns.

13. Refund Processing

After the returned product is received and inspected, Infinauras will determine whether the return qualifies for a refund or other resolution.

Where a refund is approved, we will initiate it within a reasonable period after approval.

The actual time for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway or other financial institution.

14. Failed Delivery / Returned Shipment

If an order is returned to Infinauras because of:

• Incorrect address provided by the customer.
• Incomplete address.
• Customer refusal to accept delivery.
• Customer being unavailable for delivery attempts.
• Failure to coordinate delivery where customer coordination is required.

we may contact the customer regarding re-delivery.

Additional delivery charges may apply for re-delivery where permitted.

If the customer does not wish to receive the order again, the refund, if applicable, may be processed after deducting applicable costs that are lawfully recoverable.

15. How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return/Refund:
Photographs/Videos:

You can contact us at:

Email: info@infinauras.com

Phone/WhatsApp: +91 7902099069

Please do not ship a product back to us without receiving return instructions from Infinauras.

16. Inspection and Verification

Infinauras may request photographs, videos, product details, packaging information or other reasonable information to verify a return, damage or defect claim.

For certain claims, our team or an authorized service/logistics partner may inspect the product.

The final resolution will be determined after reviewing the circumstances and evidence, subject to applicable law.

17. Natural Variations in Wooden Products

Many Infinauras products are made using wood or wood-based materials.

Natural wood may contain variations in:

• Grain patterns.
• Texture.
• Shade.
• Knots.
• Minor surface characteristics.

Such natural variations are not necessarily defects and may not qualify for return or refund.

Similarly, minor variations between the product photograph displayed online and the actual product may occur because of lighting, photography and screen settings.

18. Refunds for Cancelled Orders

If an order is successfully cancelled before dispatch or before production begins, where cancellation is permitted, the applicable refund will be initiated through the original payment method or another appropriate payment method.

For customized or made-to-order products, cancellation and refund eligibility may differ.

19. Promotional Orders

If a product was purchased using a promotional offer, discount code, bundle offer or other special pricing, the refund amount will be calculated in accordance with the applicable promotional terms.

20. No Effect on Statutory Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict or override any consumer right, warranty, remedy or protection that cannot legally be excluded under applicable Indian law.

Where applicable law provides a consumer with a greater right than this policy, the applicable law will prevail.

21. Contact Us

For questions regarding returns, replacements or refunds, please contact:

Infinauras

Website: www.infinauras.com

Email: info@infinauras.com

Phone/WhatsApp: +91 7902099069

Last Updated: 25 August 2026