Refund policy
At Infinaura, we strive to provide high-quality services and ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds or cancellations may be requested for services purchased through our website.
1. Service-Based Business
Infinaura primarily provides digital and professional services. Due to the nature of these services, once the work has started or the service has been delivered, refunds may not be applicable.
2. Cancellation Policy
Clients may request cancellation of a service before the work has started. Once the project or service has been initiated, cancellation requests may not be accepted.
- If the service has not yet started, cancellation may be approved.
- If work has already begun, cancellation may not be possible.
- Any cancellation request must be made through email or official communication.
3. Refund Policy
Refunds will only be considered under the following circumstances:
- If the service has not yet been started.
- If the company is unable to deliver the agreed service.
- If a duplicate payment was made due to technical error.
Approved refunds will be processed within 7–10 business days through the original payment method.
4. Non-Refundable Services
Certain services may not be eligible for refunds once delivered or partially completed, including but not limited to:
- Digital marketing services
- Website design and development
- Consultation services
- Custom development work
5. Payment Disputes
If you believe there has been an error in billing or payment, please contact us immediately so we can review and resolve the issue as quickly as possible.
6. Changes to This Policy
Infinaura reserves the right to modify or update this Refund and Cancellation Policy at any time. Updates will be posted on this page with the revised effective date.
7. Contact Us
If you have any questions regarding refunds or cancellations, please contact us:
Infinaura
Email: info@infinaura.com
Website: www.infinaura.com